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Refund Policy

A legal disclaimer

All refunds and returns at Chineluxe Hair are subject to the terms outlined in our Refund Policy. By making a purchase, you acknowledge and agree to the following:

  1. No Guarantee of Refund: Refunds are not guaranteed for all purchases. Approval of a refund is subject to review based on the conditions of the item, including its original condition, packaging, and proof of purchase.

  2. Customer Responsibility: Customers are responsible for following all instructions for returns, including proper packaging and timely submission. Failure to comply may result in denial of the refund.

  3. Shipping & Handling Fees: Shipping charges, handling fees, and customs or import fees (for international orders) are non-refundable unless otherwise stated.

  4. Liability Limitation: Chineluxe Hair is not liable for lost, stolen, or damaged items during return shipping unless a prepaid return label is provided.

  5. Policy Changes: We reserve the right to modify, update, or amend this Refund Policy at any time without prior notice. Continued use of our products or website constitutes acceptance of any changes.

By purchasing from Chineluxe Hair, you agree to this Refund Policy Disclaimer and acknowledge that all returns and refunds will be handled according to the policy terms.

Refund Policy - the basics

At Chineluxe Hair, we want you to be satisfied with your purchase. Please review our refund policy below:

 

1. Returns

 

Returns are accepted within 3 days of receiving your order.

 

Products must be in their original condition and packaging.

 

2. Refunds

 

Refunds will be processed after we receive and inspect the returned item.

 

Refunds are issued to the original payment method.

 

Shipping fees are non-refundable unless the return is due to an error on our part.

 

3. Exchanges

 

Exchanges are available for items that are defective or damaged during shipping.

 

Contact us at chineluxehair@gmail.com or 318-278-3873 to initiate an exchange.

 

4. Non-Returnable Items

 

[wigs worn or ruffled, torn lace, used bundles or bulk]

 

5. Contact Us

 

If you have questions about returns or refunds, contact us at chineluxehair@gmail.com or 318-278-3873.

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